In advance of construction, the West Authority contacts homeowner associations, local businesses and other interested parties to answer questions and provide information about waterlines that will be installed near neighborhoods.

The West Authority mails/emails brochures that contain contact information for project managers on each pipeline project. Residents can check the West Authority’s website for updated information and photos of the projects in progress.

Municipal utility districts will also send out a letter to residents prior to their transition to chloramine disinfection, which is an indicator of transition to surface water supplied to residents.